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We are now accepting NYSHIP Empire Plan, Aetna, MVP, MVP option, CIGNA, United Healthcare, Tricare, Emblem Health, Blue Cross Blue Shield, Blue Choice, Excellus, Fidelis, Anthem, Medicaid and Medicare!

We do not accept Independent Care, Molina or Monroe Plan.

If you do not see your insurance plan, please notify our team and we can possibly add your insurance carrier!

No insurance? 

We have partnered with CCSI, an organization with a 30 year history of helping the Rochester community sign up and obtain medical insurance. Contact us for more information.  *For low income individuals and families.

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We’re here to help!
The Patient Services Department at Jackson's Health improves access to health care and assures that patients can access health care without insurance, and regardless of insurance status. Our BIPOC owned sites offer access to quality health care for patients who don’t have insurance or don’t have enough insurance through a sliding fee discount program, with discounts available based on your current household size and income only. The program can cover you for up to 12 months—a new application is required yearly or when your household size and income changes, whichever is sooner.

Sliding Fee Scale Discount Program
The Sliding Fee Discount Program assures that patients without health insurance coverage have access to all primary care services. Eligibility for the sliding fee scale discount is based upon poverty guidelines established by the federal government and are determined by family size and income.

Privately Insured Patients
Patients with high-deductible health plans that require out-of-pocket expenses in excess of $2,500 annually will be extended the opportunity to apply for a sliding fee scale discount. Determination is based on documentation and verification requirements. If eligible, We will apply the sliding fee discount by charging a fee no greater than what would be charged to a patient that has no public or private insurance in a defined income category.

To apply for sliding fee services and alternate payment arrangements you will need to provide proof of household income. We will require a current valid photo I.D. and any one of the following items:

  • All pay stubs from the past 30 days

  • Letter from your employer or a declaration of income

  • Unemployment benefit letter

Please allow at least one week prior to your medical appointment to apply for the Sliding Fee Scale Program. Fill out the form below and email it to

If you don't quality for our sliding fee schedule, see our direct payment options below! 

Direct Primary Care: 

Direct Primary Care: The Healthcare Remedy

Decreasing the time required for routine and sick appointments with personalized care at a comfortable cost.

What is Direct Primary care?

We are keeping “Your care, Your way” by keeping our focus on you and your well-being, rather than the ever-increasing administrative tasks that detract from the time we can spend with you.

We believe this will allow us to care for you and your family in the way that you want. In place of billing insurance, Direct Primary Care will involve an affordable monthly membership fee that covers the services listed below. By eliminating the middleman, we can keep costs low and use our time to do what we are trained to do, help you maintain your health.

Membership benefits:

Easier access: generally same day or next day appointments will be available.

Cost efficient: Only one monthly payment for covered services.

Is Direct Primary Care Insurance?

No, we recommend that you keep your current insurance plan. If you can switch to a PPO plan, this often works better with Direct Primary Care.

Learn more about covered services and direct primary care cost: 

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